政府职能转变如何提升公众对政府的信任基于公共服务参与和满意度的分析

    How Government Function Transformation Enhances Individuals’ Government TrustAn Analysis based on Public Service Participation and Satisfaction

    • 摘要: 从公众公共服务参与和满意度的视角,考察政府职能转变与政府信任之间的影响作用机制。研究采用问卷调查方法,从三个省份、40个村社共获得有效数据1 944份,统计分析结果表明:政府职能转变对公众的政府信任具有显著的正向影响,且公共服务满意度在二者之间具有部分中介作用;公民的公共服务参与对政府职能转变和公共服务满意度之间的关系具有显著的正向调节作用,且高水平的公共服务参与能够显著增强公共服务满意度的中介效应。持续推进政府职能转变,要重点加强政府的公共服务职能,高度重视并充分发挥公共服务参与的作用,坚持公共服务受众导向,进而切实提高公众的公共服务满意度、增强政府公信力、增加公众对政府的信任水平。

       

      Abstract: From the perspective of public service participation and satisfaction, the influence mechanism between government function transformation and government trust was examined. A total of 1,944 pieces of valid data were collected from 40 villages in three provinces through questionnaire. The results show that: government function transformation has a significant positive effect on government trust, and public service satisfaction plays a partial mediating role between government function transformation and government trust; public service participation has a significant positive moderating effect on the relationship between government function transformation and public service satisfaction, and high level of public service participation can significantly enhance the mediating effect of public service satisfaction. To continuously promote the transformation of government functions, we should focus on strengthening the government’s public service function, attach great importance to and give full play to the role of public service participation, and adhere to audience orientation of public service, thus improving public service satisfaction effectively, enhancing the credibility of the government, and increasing the level of government trust.

       

    /

    返回文章
    返回
    Baidu
    map