Abstract:
Nowadays, corporation's competitive strategy is being diverted to product warranty. The paper focuses on product warranty
management as analytical object, emphasizing warranty management value. Principal Component Analysis was introduced in order to
find key controlling factors. Warranty control ingredient, warranty setup cooperation ingredient, warranty policy ingredient, warranty
idea ingredient and supporting system ingredient were thus figured out. Applying those four principal components, the approaches for
warranty management value upgrading were discussed from different aspects.